Terms & Conditions

At ImageKeepers we make every effort to ensure your Tapes, Films, Negatives, Slides, or Prints, are handled with total care.
However, in some circumstances we may not be able to process one or more transfers for some reasons listed below:

PHOTO PRINT TRANSFER We may not be able to process if….

Prints are given to us in sealed pages such as Albums.
Prints are less than 30mm x 30mm or larger than A4 in size.
Prints are mounted in Frames or Laminated.
Prints that have any sort of Adhesive, Tack, Staple, or Clips attached.
Prints that have been specially Cut-Out, or Odd Shapes.
Prints that are badly Damaged, Faded, or Corners broken.
Prints that may be under Copyright.
Prints that are completely Out of Focus or Badly Framed.
Prints that may contain Inappropriate or offensive content.

NEGATIVES & SLIDES We may not be able to process if….

Negatives or Slides are damaged in any way.
Negatives or Slides that are under copyright.
Negatives or Slides that are completely Out of Focus or Badly Framed.
Negatives or Slides that may contain Inappropriate or offensive content.

VIDEO TAPE, DVD & FILM We may not be able to process if….

Video Tapes, Films or DVDs that have not been Stored correctly.
Video Tapes or Films that have become Brittle or contaminated with Mould.
Video Tapes, Films or DVDs that have any signs of damage to the Surface, Shell, or Tape.
Video Tapes or DVDs that are under copyright or commercially made.
Video Tapes, DVDs or Films that may contain Inappropriate or offensive content.
DVDs that have not been finalised for playback (Extra costs will be incurred if we have to provide this process).

Every effort will be made to transfer you media with care. However, we cannot be held responsible for Tapes, DVDs or Films that may get damaged in the process, due to years of deterioration or inadequately stored, repaired, or poorly spliced and re-joined Films.

We are able to transfer most popular format tapes and films, but we sometimes receive enquiries for Non-Standard formats.
In this case we will endeavour to assist you by helping you find alternative arrangements

Any image or footage that is deemed Unsuitable for scanning and transferring will be ignored and not charged.
Any balance payment outstanding for our services will become due on completion.